Terms of Use
Effective Date: December 7, 2025
Welcome to the Joyful Pets ecosystem, including rehomewithlove.com and adopt.joyfulpets.com (collectively, the "Services"), operated by Joyful Pets, Inc. ("Joyful Pets," "we," "us," or "our").
By using these Services, or by purchasing a rehoming support package, you agree to these Terms.
1. Our Role: The "Venue" Clause
Joyful Pets acts as a marketing and support venue to connect current pet guardians ("Rehomers") with potential adopters ("Adopters").
We are not a shelter, rescue, or breeder.
We do not take legal custody or physical possession of any pet.
The Final Agreement: Any adoption or rehoming agreement is a private contract strictly between the Rehomer and the Adopter. Joyful Pets is not a party to that agreement, does not sign it, and does not enforce its terms.
We do not guarantee the health, behavior, or temperament of any pet, nor do we guarantee the suitability of any home.
2. Eligibility
You must be at least 18 years old to use our Services or adopt a pet through our platform.
3. Fees and Payments
Fees for our support packages (such as Essential, Full-Service, or Priority Placement) are listed on our website at checkout.
All service fees are due upfront.
Because our costs are incurred immediately upon starting your campaign, fees are non-refundable once your onboarding consultation has been completed.
Adoption Fees: Currently, Joyful Pets does not facilitate the exchange of money between Rehomers and Adopters. Rehomers may not use our platform to sell pets for profit.
4. User Content & License
You retain ownership of the photos, videos, and bio information you provide about your pet. However, by submitting this content, you grant Joyful Pets a worldwide, royalty-free license to use, edit, distribute, and display this content on our websites, social media channels, and third-party partner sites (like Petfinder) to help facilitate the rehoming.
5. User Responsibilities (Truthfulness)
Whether you are rehoming a pet or looking to adopt, you agree to provide accurate, honest information.
For Rehomers: You must disclose all known health and behavioral history, including any history of biting or aggression. Withholding safety information is a violation of these Terms and may result in immediate termination of services without refund.
For Adopters: You agree to provide truthful information regarding your home environment, household members, and pet ownership history.
6. Prohibited Conduct
You agree not to use the Services for unlawful purposes, misuse our content, harass other users, or attempt to breach our security measures.
7. Disclaimers & Release of Liability
Joyful Pets provides the platform "as is." We screen listings, but we cannot guarantee the truthfulness of users or the behavior of animals.
Release: By using our Services, you hereby release, indemnify, and hold harmless Joyful Pets, Inc. from any claims, damages, or liabilities arising from the rehoming process. This includes, but is not limited to: (a) property damage or personal injury (including bites) caused by a pet; (b) the failure of an adoption; or (c) disputes between the Rehomer and the Adopter.
8. Privacy
Your use of the Services is governed by our Privacy Policy, which is incorporated into these Terms by reference.
9. Dispute Resolution
Any dispute arising from these Terms or your use of the Services shall be settled by binding arbitration in the Commonwealth of Massachusetts, in accordance with the rules of the American Arbitration Association. You waive your right to a trial by jury or to participate in a class action lawsuit.
10. Governing Law
These Terms are governed by the laws of the Commonwealth of Massachusetts, without regard to its conflict of law principles.
11. Changes to Terms
We may update these Terms at any time. The "Effective Date" at the top will indicate the latest version. Continued use of the Services after changes constitutes acceptance of the new Terms.
12. Contact Us
If you have questions about these Terms, please contact us at support@joyfulpets.com.